Shipping & Returns

Shipping Domestic

Carla Fox Clay & Curios packages each piece carefully with re-used materials whenever possible, and we take extra care to ensure your new pieces arrive safely to their new home.
 Shipping charges are calculated based on the size and weight of each package, as well as its destination. I mostly ship via USPS flat-rate as this tends to be the more affordable option for everyone. If you created more than one order going to the same address I will consolidate pots into one box and refund the extra shipping charges.

Orders will be shipped usually within one week, but could take longer based on other factors that will be announced as they arise, on the shop’s instagram account.   

All embroidered apparel is made to order, so that will ship 2 weeks after you place your order.

If your item(s) arrive damaged, I recommend filing a claim immediately. You should keep the damaged item and the box it was shipped in - as sometimes shipping providers require physical evidence before a refund can be issued. All USPS flat-rate shipping comes with insurance for damaged goods. If you would like to reorder, please send me an email with all of that information to 
info@carlafoxclay.com.

Shipping International

I do not offer shipping internationally currently.

The buyer is responsible for any import fees, customs duties, and taxes. Carla Fox Clay & Curios is not responsible for any delays due to customs clearance.  Please ensure you are aware of any extra costs associated with purchasing pots from outside your country. 

Returns

I do not take returns.

If your item(s) arrive damaged, I recommend filing a claim immediately with the shipping provider. You should keep the damaged item and the box it was shipped in - as sometimes shipping providers require physical evidence before a refund can be issued. If you would like to reorder, please send me an email with all of that information to
info@carlafoxclay.com

Refunds

All pots, designs, and photography are done by me, Carla Fox. While I try to the best of my ability to capture multiple accurate photos of each pot, some variations in color might be present. Each piece is hand thrown/built, carved, decorated, glazed, and photographed by one person. Each piece won't be "perfect" and shouldn't be compared to a mass manufactured ceramic piece you might get at Target. Instead it’s a unique handmade object that can also serve a function in your day to day life. 

Due to the handmade and unique qualities of each pot, returns or replacements of any ceramic product cannot be offered, so please consider each purchase carefully. 

The functionality of my work is important to me. If you notice a leak, crack, or other defect that affects the functionality of your pot, that wasn't an aesthetic defect pointed out in the pot's description within the week of your pot being delivered, please contact me by going to "Contact" button in the navigation menu on our website. I will determine the situation based on information provided and will issue a full refund if warranted.